Kelsey Biser
300 E. Franklin St.,VA
Summary
Self motivated and adaptable. Create a positive influence to the community through excellent service and experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Kabana Rooftop
Richmond, Virginia
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel and management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Brand Ambassador Team Lead
Kamu Kareoke
Las Vegas, NV
06.2020 - 06.2022
- Create an ultimate experience for guests through karaoke, food, drinks and atmosphere
- Adapt to people from all over the world
- Maintain each room by running the karaoke system, serving food/drinks, and a providing a fun positive environment
- Gained sales by upselling bottles, larger rooms, extending room time, and guest retention
Bartender and Bottle Server
Sapphire
Las Vegas, NV
01.2018 - 03.2020
- Capitalize on add on sale opportunity
- Train new bartenders
Field Energy Specialist
Tesla
Las Vegas, NV
01.2018 - 01.2019
- Generated my own leads and scheduled appointments by approaching customers in retail stores and my own network
- Consistently educated and interacted with all customers about company benefits
- Achieved both personal and group monthly metric targets
- Ability to negotiate while keeping customer rapport
Salon Manager
Juut Salonspa
Wayzata, MN
09.2013 - 11.2017
- Manage 65 team members across 4 departments, resulting in increased annual sales revenue
- Regulate service delivery to keep operations efficient and in line with budget requirements
- Assist with marketing strategy creation and advertising initiatives
- Build loyal account base and long-term business relationships with multiple accounts
Bartender
Cowboy Jacks - The After Midnight Group
Minneapolis, MN
03.2011 - 11.2017
- Responsible for opening and closing establishment efficiently
- Served high customer volumes during special events, nights and weekends
Education
High School Diploma - undefined
Northwestern High School
Maple, WI2009
Certification
- Alcohol Awareness Card
- Food Handler Safety Training Card
- TAM
Timeline
General Manager
Kabana Rooftop
06.2022 - Current
Brand Ambassador Team Lead
Kamu Kareoke
06.2020 - 06.2022
Bartender and Bottle Server
Sapphire
01.2018 - 03.2020
Field Energy Specialist
Tesla
01.2018 - 01.2019
Salon Manager
Juut Salonspa
09.2013 - 11.2017
Bartender
Cowboy Jacks - The After Midnight Group
03.2011 - 11.2017
High School Diploma - undefined
Northwestern High School