Kelsey Bonsante
Erie,CO
Summary
Detail-oriented individual with exceptional communication and data input skills with a specialization in Public Safety and Emergency Services. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
911 Public Safety Telecommunicator
City of Westminster
04.2023 - Current
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
Emergency Communications Specialist
Jeffcom 911
01.2018 - 04.2023
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Assisted in the development of effective standard operating procedures for the Emergency Communications Center.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Managedmultiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
Fire Dispatcher
Arvada Fire Protection District
04.2013 - 12.2017
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
No Degree - Biology
Metropolitan State University of Denver
Denver, COEmergency Medical Technician Certification -
Red Rocks Community College
Denver, COSkills
- Professionalism and integrity
- Teamwork and collaboration
- Prioritizing situations
- Attention to detail
- Multitasking Abilities
- Data entry
- Police and fire procedures
- Computer literacy
- Problem-solving aptitude
- Professional demeanor & Customer Service oriented
- Verbal and written communication
Timeline
911 Public Safety Telecommunicator
City of Westminster
04.2023 - Current
Emergency Communications Specialist
Jeffcom 911
01.2018 - 04.2023
Fire Dispatcher
Arvada Fire Protection District
04.2013 - 12.2017
No Degree - Biology
Metropolitan State University of Denver
Emergency Medical Technician Certification -
Red Rocks Community College
Similar Profiles
E. Jason MobleyE. Jason Mobley
EVT1?Mechanic II at City of WestminsterEVT1?Mechanic II at City of Westminster
Yeeleng LorYeeleng Lor
IT TSS Helpdesk at City of WestminsterIT TSS Helpdesk at City of Westminster
Vanna ComerVanna Comer
Benefits Specialist at City Of WestminsterBenefits Specialist at City Of Westminster