No Degree -
Valencia College
Orlando, FL
Kelsey Borri
Orlando,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Hard Rock Cafe. Proven ability to enhance guest satisfaction through proactive engagement and effective multitasking. Skilled in cash handling and training new staff, fostering a collaborative team environment while consistently delivering memorable dining experiences.
Education
High School Diploma -
St. Cloud High School
St. Cloud, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Problem solver
- Team player
- Reliable
- Perfectionist
- Critical-thinker
- Leadership qualities
- Pro-active
- Confident
Work History
Server
Hard Rock Cafe
05.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- I occasionally would work outside expo position and be in charge of training the new hires in this position expediting food.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bubba Gump Shrimp
02.2013 - 05.2017
- Provided a fun filled trivia atmosphere based off the concept of Forrest Gump
- I greeted and welcomed guest back as if the guest have been there before as the concept insisted on
- I informed the guest of the loyalty program and its benefits
Server
Olive Garden Restaurant
01.2007 - 06.2013
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- I offered endless suggestions for the menu to the guest
- I ensured guest satisfaction based off their desires for food options that were available.
- I trained the new employee with menu knowledge ,POS systems, as well as the steps of service.
Timeline
Server
Hard Rock Cafe
05.2018 - Current
Server
Bubba Gump Shrimp
02.2013 - 05.2017
Server
Olive Garden Restaurant
01.2007 - 06.2013
No Degree -
Valencia College
High School Diploma -
St. Cloud High School
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