Kelsey Burgess
Dora,MA
Summary
Proven track record of maintaining excellent customer service and exceptional communication skills as both a restaurant manager and retail store assistant manager, with over 12 years of experience.
Overview
14
14
years of professional experience
Work History
Barista
Marylou's Coffee Shop
Quincy, MA
03.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Server
Bertuccis Restaurant
Plymouth, MA
01.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Manager
Dunkin' Donuts
Plymouth, MA
11.2016 - 11.2022
- Delegating responsibilities to employees, cash handling, scheduling, ordering and stocking merchandise, payroll, excellent customer service skills
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Crew Member
Dunkin' Donuts
Carver, MA
06.2013 - 11.2016
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Assistant Manager
SOMA Intimate Apparel
Hingham, MA
04.2014 - 01.2015
- Greeted store associates with a friendly smile and helped them with any questions they had
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Cashier/Customer Service
Stop and Shop Supermarket
Weymouth, MA
07.2010 - 02.2013
- Provided customer service and was involved in training new team members each month
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School - English with concentration in Education
Middleboro High School
Middleboro, MA07.2013
Some College (No Degree) - English Education
Bridgewater State University
Bridgewater, MASkills
- Customer service
- Computer literacy
- Food service
- Communication skills
- Restaurant experience
- Time management
- Microsoft word
- Guest services
- Leadership
- Microsoft excel
- Radiant
References
References available upon request.
Timeline
Barista
Marylou's Coffee Shop
03.2024 - Current
Server
Bertuccis Restaurant
01.2023 - 12.2023
Manager
Dunkin' Donuts
11.2016 - 11.2022
Assistant Manager
SOMA Intimate Apparel
04.2014 - 01.2015
Crew Member
Dunkin' Donuts
06.2013 - 11.2016
Cashier/Customer Service
Stop and Shop Supermarket
07.2010 - 02.2013
High School - English with concentration in Education
Middleboro High School
Some College (No Degree) - English Education
Bridgewater State University
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