Kelsey Carlton
Latham,NY
Summary
Experienced leader with a focus on Medicaid compliance and budget oversight. Proven ability in HR administration and fostering team collaboration to achieve operational excellence. Managed teams exceeding 70 staff while upholding high care and safety standards. Analytical skills contributed to enhanced service delivery and notable organizational success.
Overview
10
10
years of professional experience
Work History
Support Broker
Self-Employed
04.2025 - Current
- Facilitated self-directed services by developing support teams and coordinating meetings while assisting with budget creation and management.
- Developed and monitored self-directed budgets for individuals, ensuring fiscal responsibility and compliance with Medicaid funding requirements while fostering individual empowerment and self-determination.
- Managed staff for participants, overseeing hiring, training, and documentation processes.
Care Manager Supervisor
LIFEPlan CCO NY
Clifton Park, New York
08.2021 - 10.2025
- Educated and advocated for individuals and families, facilitating access to personalized services, clinical support, and community resources.
- Ensured compliance with Medicaid and state regulations regarding case management services delivery standards for 150+ participants.
- Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
- Supervised and trained care management team to ensure quality service delivery and client engagement.
Director
Schenectady ARC
Schenectady, NY
03.2019 - 12.2021
- Oversaw operations of residential and day program departments, ensuring compliance and quality of services.
- Managed a team of 70+ direct support staff and managers.
- Coordinated recruitment, onboarding, performance evaluations, training, and disciplinary actions to enhance team effectiveness.
- Collaborated on creation and implementation of policies and procedures.
- Facilitated weekly scheduling meetings to optimize staffing and ensure coverage for 15+ residential settings.
- Processed and secured billing, funding, and auditing for 5+ residential and day program settings while maintaining compliance with Medicaid and state regulations and standards.
- Executed intake and discharge processes of individuals receiving services.
- Developed strategies for addressing challenging behaviors exhibited by residents in a respectful manner while maintaining safety standards.
- Schenectady, NY
Residential Manager | Medicaid Service Coordinator
AIM Services
Saratoga Springs, NY
09.2015 - 07.2018
- Managed records, recruitment, employee evaluations, disciplinary actions, payroll, schedules, and training for team of 15+ staff to enhance operational efficiency.
- Ensured compliance with Medicaid and state regulations to uphold case management service delivery standards and safeguard resident care.
- Ensured compliance with relevant legislation, regulations and standards in relation to resident safety, health and wellbeing.
- Monitored budgets to optimize resource allocation while maintaining high standards of care for residents.
- Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
- Saratoga Springs, NY
Residential Manager
Community, Work, Independence Inc.
Glens Falls, NY
01.2017 - 06.2018
- Oversaw records, recruitment, employee evaluations, disciplinary actions, payroll, schedules, and training for team of 10+ staff to enhance operational effectiveness.
- Collaborated with external stakeholders, including local government departments, funding bodies, and advocacy groups to support community engagement and resource alignment.
- Ensured compliance with relevant legislation, regulations and standards in relation to resident safety, health and wellbeing.
- Monitored budgets to ensure resource efficiency while upholding high standards of care for residents.
- Developed strategies for addressing challenging behaviors exhibited by residents in a respectful manner while maintaining safety standards.
- Glens Falls, NY
Education
Master of Science (M.S.) - Applied Behavior Analysis Candidate
Capella University
Minneapolis, MN08-2026
Master of Business Administration -
Park University
US06-2021
Bachelor of Arts - Human Services
Empire State College
US08-2015
Skills
- Case management and confidentiality
- Compliance management
- HR administration and employee relations
- Payroll management
- Budget compliance
- Analytical thinking and data analysis
- Team collaboration
Timeline
Support Broker
Self-Employed
04.2025 - Current
Care Manager Supervisor
LIFEPlan CCO NY
08.2021 - 10.2025
Director
Schenectady ARC
03.2019 - 12.2021
Residential Manager
Community, Work, Independence Inc.
01.2017 - 06.2018
Residential Manager | Medicaid Service Coordinator
AIM Services
09.2015 - 07.2018
Master of Science (M.S.) - Applied Behavior Analysis Candidate
Capella University
Master of Business Administration -
Park University
Bachelor of Arts - Human Services
Empire State College