Jasmine Esquivel
Public Partnerships
Los Banos,CA
1
Certification
2
Language
Summary
Detail-oriented healthcare professional with experience in support coordination, case management, customer service, and administrative operations. Proven ability to manage high-volume caseloads, resolve complex billing and authorization issues, coordinate with multidisciplinary teams, and maintain accurate documentation. Strong analytical and problem-solving skills with proficiency in Microsoft Office and healthcare systems. Fluent in English and Spanish with a passion for improving client outcomes through organized, compassionate, and efficient service.
Work History
Support Broker
- Provided technical support to users, resolved issues quickly, and improved user satisfaction.
- Coordinated system updates and maintenance, limiting disruption to operations.
- Streamlined ticketing process, reduced response time, and improved service delivery efficiency.
- Documented work in CRM, tracked project enhancements, supported IT issue resolution, and followed up with participants
Scheduling Specialist
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
- Handled CRM requests through Oracle.
Skills
Case Management
Support Brokerage
Care Coordination
Client Relationship Management
Customer Service
Conflict Resolution
Problem Solving
Critical Thinking
Cross-Functional Collaboration
Process Improvement
Remote Work
Certification
CRCR - Certified revenue cycle, representative, healthcare, financial management associate (HFMA)
Skills
- Microsoft Office
Languages
Spanish
Work History
09-2025
Languages
5
Timeline
Support Broker
Public Partnerships
Current
Scheduling Specialist
Ensemble Health Partners