Kelsey Carter
Summary
Detail-oriented administrative professional with extensive experience in healthcare operations, including front desk management, medical records, and insurance verification. Expertise in streamlining workflows, managing scheduling, and enhancing client relations. Committed to delivering outstanding patient support and maintaining organized, efficient office environments.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Speech and Language Rehabilitation
Clinton, NC
03.2025 - Current
- Managed patient check-in and front desk operations to ensure smooth patient flow in busy healthcare environment.
- Answer and route calls through a multi-line phone system while providing excellent patient support.
- Coordinated medical records management and maintained accurate authorization lists to support timely patient care.
- Updated and organized insurance authorization records to facilitate efficient healthcare operations.
- Process company-wide monthly payroll and maintain accurate employee records.
- Assign evaluations to providers.
Front Desk Administrator
TriCare Counseling and Consulting, Inc.
Dunn, NC
01.2024 - 02.2025
- Managed insurance authorization requests and monitored Medicaid appointments to ensure timely patient care.
- Coordinated daily office operations, enhancing workflow through effective scheduling, insurance verification, and EMR assistance.
- Assisted patients and staff with administrative and medical records support.
- Executed co-pay transactions, maintained filing systems, performed faxing and printing tasks, and completed special projects to support management initiatives.
Virtual Receptionist
PATLive
Remote
12.2023 - 02.2024
- Provided professional customer service through call screening, message handling, and appointment scheduling, ensuring seamless communication for clients.
- Provided exceptional customer service in a fast-paced virtual environment.
- Managed multi-line phone system for customer inquiries and appointment scheduling.
- Handled incoming calls and directed them to appropriate departments efficiently.
- Facilitated lead generation and optimized call routing for multiple businesses, enhancing client engagement and service delivery.
Receptionist / Administrative Assistant
Vet Care for Pets Animal Hospital
Dunn, NC
02.2023 - 01.2024
- Coordinated appointment scheduling, invoicing, payment processing, and client communications to ensure smooth operations.
- Maintained organized medical documentation and assisted with prescription fulfillment.
- Provided operational support to veterinary staff and technicians as needed.
- Supported veterinary staff and technicians during daily operations.
Administrative Assistant
Premier Heating and Air
Fayetteville, NC
09.2022 - 02.2023
- Coordinated technician dispatch schedules while managing high-volume incoming calls to ensure timely service.
- Created and reviewed work orders, maintaining accurate customer records to facilitate efficient operations.
- Processed payments and supported daily office operations, ensuring smooth administrative functions.
Education
Graduate Diploma - Marketing Communications
University of Canberra
Canberra, AustraliaBachelor - Public Relations
University of Canberra
Canberra, AustraliaHigh School Diploma -
International School of Bangkok
Bangkok, ThailandSkills
- Front Desk Operations
- Scheduling & Calendar Management
- Medical Records Management
- HIPAA Compliance
- Insurance Verification
- EMR Systems
- Multi-Line Phone Systems
- Customer Service
- Administrative Support
- Data management
- Microsoft Office Suite
- Google Workspace
- Communication & Client Relations
- Copywriting & Proofreading
- Social Media & Marketing Support
Timeline
Front Desk Coordinator
Speech and Language Rehabilitation
03.2025 - Current
Front Desk Administrator
TriCare Counseling and Consulting, Inc.
01.2024 - 02.2025
Virtual Receptionist
PATLive
12.2023 - 02.2024
Receptionist / Administrative Assistant
Vet Care for Pets Animal Hospital
02.2023 - 01.2024
Administrative Assistant
Premier Heating and Air
09.2022 - 02.2023
Graduate Diploma - Marketing Communications
University of Canberra
Bachelor - Public Relations
University of Canberra
High School Diploma -
International School of Bangkok