KELSEY CHILDERS
Austin,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Medical Device Sales Representative
Arthrex - Core Surgical Group
11.2022 - Current
- 102% PTQ in 2024 with 21% growth rate compared to 2023 ending at 110% PTQ
- 8 major competitive conversions Closed over 300k in capital sales, over 425k in both upgrades and sales conversions
- Central District Team of the Year 2022 and 2023
- Completed Sports Medicine Intermediate Training at Arthrex Headquarters
- Trained and onboarded 3 new sales reps
Waitress/Bartender
Houston Country Club
01.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Orthopedic Surgeon Shadow
Memorial Hermann Memorial City Hospital
10.2021 - 06.2022
- Observed patient consultations, diagnosis, and treatment by orthopedic surgeons
- Gained exposure to evaluations, follow-ups, and treatment options in outpatient clinics
- Acquired knowledge of medical terminology, surgical instruments, and OR protocols
Waitress
Honores Cajun Cafe
06.2020 - 08.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Public Health
University of Houston
Houston, TX05.2022
Skills
- Conflict Resolution
- Competitive
- Adaptable
- Sales Techniques
- Problem Solving
- Team Collaboration
- Relationship Building
- Time Management
- Communication Skills
- Customer Service
Timeline
Medical Device Sales Representative
Arthrex - Core Surgical Group
11.2022 - Current
Waitress/Bartender
Houston Country Club
01.2022 - 10.2022
Orthopedic Surgeon Shadow
Memorial Hermann Memorial City Hospital
10.2021 - 06.2022
Waitress
Honores Cajun Cafe
06.2020 - 08.2021
Bachelor of Science - Public Health
University of Houston
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