Kelsey Cockman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Westrock Orthodontics
08.2022 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Representative
My Craft Source
10.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Registered Dental Assistance - Dental Assisting
APEX Dental Education
401 S. Bowman Rd. Little Rock, AR 7221109.2022
Associate of Science - Liberal Arts And Sciences
University of Arkansas Pulaski Technical College
3000 W Scenic Dr. NLR, AR 7211805.2022
Skills
- File Systems Management
- Customer Service
- Organization
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Customer Data Confidentiality
- Billing Adjustments and Refunds
Timeline
Orthodontic Assistant
Westrock Orthodontics
08.2022 - Current
Customer Service Representative
My Craft Source
10.2019 - 08.2022
Registered Dental Assistance - Dental Assisting
APEX Dental Education
Associate of Science - Liberal Arts And Sciences
University of Arkansas Pulaski Technical College
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