Kelsey Cook
Covington,GA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
8
8
years of professional experience
Work History
Store Manager
Value Village Thrift Stores
Forest Park, GA
10.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Call Center Representative
Chime
Morrow, GA
04.2022 - 10.2022
- Offered additional products or services to enhance customer experience.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Identified opportunities to upsell additional products or services when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Daycare Teacher
Discovery Point
Covington, GA
09.2021 - 04.2022
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Provided guidance on social development issues such as sharing, following directions.
- Created a positive, nurturing environment for young students.
- Adapted teaching methods based on individual student needs.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
Server
City Pharmacy
Covington, GA
11.2017 - 09.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Foothills Charter
Monroe, GA08-2019
Skills
- Staff scheduling
- Customer service
- Financial analysis
- Time management
- Reliable
- Payroll management
Timeline
Store Manager
Value Village Thrift Stores
10.2022 - Current
Call Center Representative
Chime
04.2022 - 10.2022
Daycare Teacher
Discovery Point
09.2021 - 04.2022
Server
City Pharmacy
11.2017 - 09.2021
High School Diploma -
Foothills Charter
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