Kelsey Dippold
Farina,IL
Summary
Dynamic Sales Associate with a proven track record at Sierra, excelling in customer service and relationship building. Recognized for boosting sales revenue through effective product recommendations and exceptional service. Skilled in cash handling and conflict resolution, consistently creating welcoming environments that enhance customer satisfaction and drive repeat business.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sierra
Mattoon, IL
08.2025 - Current
- Participated in training sessions to develop product knowledge and improve customer service skills.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Sales Associate
Dollar General
08.2023 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure a welcoming environment.
- Operated cash register accurately, processing transactions efficiently and handling cash securely.
- Stocked shelves promptly to maintain inventory levels and optimize product visibility.
- Engaged in loss prevention practices, monitoring inventory for discrepancies or theft risks.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided feedback on product quality and customer preferences to support merchandising decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sandwich Artist
Subway
Farina, IL
08.2022 - 06.2023
- Prepared fresh sandwiches and salads according to customer specifications.
- Maintained cleanliness and organization of food preparation areas.
- Operated point-of-sale system for accurate order processing.
- Assisted in inventory management and stock rotation practices.
- Followed food safety guidelines to maintain product quality and hygiene standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Dishwasher
Kirby Foods
Effingham, IL
06.2022 - 05.2023
- Operated dishwashing equipment efficiently to maintain cleanliness standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Followed sanitation and safety protocols to prevent contamination in food preparation areas.
- Maintained organized dishwashing area, facilitating smooth workflow during peak hours.
- Monitored supply levels of cleaning agents, ensuring uninterrupted operations throughout shifts.
- Implemented time-saving techniques to improve efficiency in the dishwashing process.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
Early Childhood Education
Lake Land College
Mattoon, IL05.2028
High School Diploma -
South Central
Farina, IL05.2025
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Problem-solving
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Sales strategies
Meeting deadlines
Timeline
Sales Associate
Sierra
08.2025 - Current
Sales Associate
Dollar General
08.2023 - 05.2025
Sandwich Artist
Subway
08.2022 - 06.2023
Dishwasher
Kirby Foods
06.2022 - 05.2023
Early Childhood Education
Lake Land College
High School Diploma -
South Central