Kelsey Draper
Charlotte,NC
Summary
I take pride in everything I do. I am extremely reliable, and organized. I have a positive and upbeat personality regardless of the circumstance. I am authorized to work in the US for any employer. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
General Manager
The Cavalier
01.2022 - 12.2023
- Assisted in recruiting, hiring and training of team members.
- Formulated policies and procedures to streamline operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budgeting, employee reviews, training, schedules, and contracted negotiations for large parties and events.
- Handled problematic customers and clients to assist in setting and remaining 5-star service standards.
- Sought out potential interested clients and gained their trust to do their business with The Cavalier. Planned roughly 10 wedding reception dinners per month, handling budgeting and menu creations.
General Manager
Oceans 14
08.2021 - 02.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Responsible for all inventory and scheduling.
General Manager
Basil Asian Bistro
07.2019 - 08.2021
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Responsible for all front of house inventory which was audited quarterly.
Intern
Merrill lynch
07.2019 - 07.2021
- Supported with creating project marketing materials to promote services.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Sorted and organized files, spreadsheets, and reports.
- Provided project progress updates and proposed solutions to issues.
Bartender , key manager
Carolina Ale House- LM Hospitality
05.2017 - 07.2019
- Scheduling and inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Education
Licensed - Esthetician
Aveda Institute Chapel Hill
Chapel Hill, NCNo Degree - General Studies
Kent State University
Kent, OHHigh School Diploma -
Lake Center Christian School
Hartville, OH05.2011
Skills
- Customer Service (10 years)
- Property Leasing
- Property Management
- Management Experience
- Dermabrasion
- Body Waxing
- Fair Housing Regulations
- Office Management
- Pair Food and Wine
- Good Conversationalist
- Food Service Management
- Marketing and Sales
- Ordering Procedures
- Energetic and Outgoing
- Microdermabrasion
Timeline
General Manager
The Cavalier
01.2022 - 12.2023
General Manager
Oceans 14
08.2021 - 02.2022
General Manager
Basil Asian Bistro
07.2019 - 08.2021
Intern
Merrill lynch
07.2019 - 07.2021
Bartender , key manager
Carolina Ale House- LM Hospitality
05.2017 - 07.2019
Licensed - Esthetician
Aveda Institute Chapel Hill
No Degree - General Studies
Kent State University
High School Diploma -
Lake Center Christian School
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