Kelsey R. Duffy
Wayne
Summary
Results-driven sales and relationship-building professional with a strong background in customer service, healthcare, and leadership. Proven ability to drive revenue, build strong partnerships, and exceed KPIs. Passionate about helping others, highly coachable, resilient, and thrives in goal-oriented environments.
Overview
16
16
years of professional experience
Work History
Membership Growth Consultant
ChenMed
03.2023 - Current
- Build relationships with community partners and seniors to drive membership growth.
- Educate and guide clients through enrollment and care options.
- Cultivated relationships through targeted outreach efforts to boost referral rates and foster engagement.
- Collaborate with care teams to improve access and patient outcomes.
Patient Advocate
Henry Ford OptimEyes
05.2022 - 03.2023
- Drive sales through personalized recommendations and strong customer service.
- Resolve patient concerns and support daily operations.
- Coach and support team members to improve performance and KPIs.
Team Lead Optician
Henry Ford OptimEyes
09.2021 - 05.2022
- Led team performance, shared KPIs, and coached staff.
- Managed inventory, merchandising, and sales flow.
- Built strong patient relationships and improved sales outcomes.
Optician
Henry Ford OptimEyes
01.2019 - 09.2021
- Exceeded sales goals through consultative selling.
- Assisted patients with frame and lens selection.
- Maintained strong product knowledge and service standards.
Optometric Assistant
Henry Ford OptimEyes
07.2018 - 01.2019
- Assisted with patient care, testing, and documentation.
- Prepared patient records and supported physicians.
- Scheduled appointments and handled patient communication.
Lead Technician
Athletic Physical Therapy
10.2017 - 06.2018
- Prepared treatment areas and assisted therapists with patient care.
- Maintained productivity and ensured quality service delivery.
Lead Server
Good Time Charley's
05.2012 - 06.2018
- Provided high-level customer service in a fast-paced environment.
- Trained new staff and supported restaurant operations.
Fitness Center Associate
Domino's Farms Fitness Center
02.2016 - 06.2016
- Developed fitness programs and conducted assessments.
- Led group classes and supported facility operations.
Coaching Assistant
Skyline High School
04.2014 - 07.2014
- Assisted with training programs and athlete development.
- Coached individuals and teams on performance improvement.
Sales Associate
Vanity
05.2010 - 09.2010
- Delivered customer service, processed transactions, and supported sales.
- Managed inventory and assisted with store operations.
Education
Bachelor of Science - Exercise Science
Eastern Michigan University
01-2016
Skills
- Sales & Business Development
- Relationship Building & Referrals
- KPI Achievement & Performance Tracking
- Customer & Patient Experience
- Team Coaching & Development
- Problem Solving & Conflict Resolution
- Time Management & Organization
Timeline
Membership Growth Consultant
ChenMed
03.2023 - Current
Patient Advocate
Henry Ford OptimEyes
05.2022 - 03.2023
Team Lead Optician
Henry Ford OptimEyes
09.2021 - 05.2022
Optician
Henry Ford OptimEyes
01.2019 - 09.2021
Optometric Assistant
Henry Ford OptimEyes
07.2018 - 01.2019
Lead Technician
Athletic Physical Therapy
10.2017 - 06.2018
Fitness Center Associate
Domino's Farms Fitness Center
02.2016 - 06.2016
Coaching Assistant
Skyline High School
04.2014 - 07.2014
Lead Server
Good Time Charley's
05.2012 - 06.2018
Sales Associate
Vanity
05.2010 - 09.2010
Bachelor of Science - Exercise Science
Eastern Michigan University