Yvette Flores
Savannah,GA
Summary
Healthcare outreach and growth professional with experience building referral pipelines, managing provider relationships, and supporting patient access across insurance, hospital, and community-based healthcare settings. Skilled at connecting medical providers, community organizations, and patients to improve access to care and increase service utilization. Experienced in CRM tracking, outreach strategy, and high-volume communication in fast-paced healthcare environments.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Growth Consultant
ChenMed
09.2022 - Current
- Develop and maintain referral pipelines through outreach to senior centers, community organizations, insurance brokers, and healthcare partners.
- Serve as a community-based representative connecting seniors to primary care services.
- Build relationships with providers, insurance agents, and community leaders.
- Conduct in-person outreach in homes, community events, and faith-based organizations.
- Track outreach and referrals using Salesforce CRM.
- Collaborate with leadership on outreach strategy and growth initiatives.
Retention Specialist
Humana
11.2019 - 03.2022
- Support members with benefits, billing, eligibility, and healthcare navigation.
- Resolve escalated issues with provider offices and pharmacies.
- Maintain CMS-compliant documentation of interactions.
- Conduct follow-ups to improve retention and satisfaction.
Supervisor
NYU Winthrop Hospital
06.2016 - 01.2019
- Supervised staff and daily operations in environmental services.
- Ensured compliance with hospital standards.
- Supported Patient Experience initiatives using Press Ganey and HCAHPS data.
- Collaborated across departments to improve patient satisfaction.
Marketplace Facilitated Enroller
Healthfirst
06.2013 - 06.2016
- Assisted clients with health insurance enrollment.
- Explained coverage options and benefits.
- Maintained records of enrollments and follow-ups.
- Built client relationships through consistent communication.
Education
High School Diploma -
Some College -
Touro College
Skills
- Healthcare referral development & provider outreach
- Community partnership building
- CRM management (Salesforce) & pipeline tracking
- Patient and family education
- Sales outreach & relationship management
- Data tracking, reporting & follow-up systems
- Conflict resolution & escalated issue handling
- Strong communication skills
- Teamwork and collaboration
- Active listening
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Certification
NYS/GA Accident & Health Insurance License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Membership Growth Consultant
ChenMed
09.2022 - Current
Retention Specialist
Humana
11.2019 - 03.2022
Supervisor
NYU Winthrop Hospital
06.2016 - 01.2019
Marketplace Facilitated Enroller
Healthfirst
06.2013 - 06.2016
High School Diploma -
Some College -
Touro College