Kelsey Duru
Sacramento,CA
Summary
Goal-driven and fast-learning tech enthusiast with 2 years of experience as an IT Technician in the IT industry. Known for a strong work ethic, problem-solving abilities, and a commitment to excellence in technology support and troubleshooting. Eager to leverage technical expertise and dedication to contribute effectively in a dynamic team environment.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
IT TECHNICIAN I
Highlands Community Charter & Technical Schools
Sacramento, CA
01.2022 - Current
- Managed Active Directory for Windows domain environments including user authentication, group policies, and security permissions
- Administered Google Workspace (Gmail, Drive, Docs, Meet) for 200+ users to enable secure collaboration and document management
- Supported Zoom Enterprise for organization-wide video conferencing, webinars, and team communications
- Performed technical repair tasks on computers and peripherals, troubleshooting malfunctions, and conducting repairs or replacements to ensure optimal performance.
- Provided technical support for enterprise software systems, including system updates and antivirus applications
- Executed basic network tasks, such as moves, adds, changes, fault prediction, & troubleshooting
MANAGER
The UPS Store
Sacramento, CA
01.2021 - 01.2022
- Worked with Adobe and Microsoft Suite applications to meet customers’ needs for photos, printouts, etc.
- Team training pertaining to hazardous materials, packing, shipping out packages, and the use of business computer applications (CMS, POS, CAMS, etc.)
- Scheduled and hired employees
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT06-2027
Bachelor of Science - Business Administration, Information Technology Management
California State University, East Bay
Hayward, CA05-2022
Associate of Science for Transfer - Business Administration
Cosumnes River College
Sacramento, CA12-2021
Full Stack Coding Bootcamp -
UC Davis Continuing and Professional Education
OnlineSkills
- Hardware & software troubleshooting
- Windows
- MacOS
- Networking
- System updates
- Antivirus management
- HTML
- CSS
- JavaScript
- Python
- Problem-solving
- Communication
- Adaptability
- Teamwork
- Attention to detail
- Time management
- Active Directory management
- Server maintenance
- IT asset management
- Helpdesk services
- Troubleshooting and Diagnostics
Certification
- CompTIA A+ Nov 2024
- CompTIA Network+ March 2025
- CompTIA Security+ June 2025
References
References available upon request.
Timeline
IT TECHNICIAN I
Highlands Community Charter & Technical Schools
01.2022 - Current
MANAGER
The UPS Store
01.2021 - 01.2022
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Bachelor of Science - Business Administration, Information Technology Management
California State University, East Bay
Associate of Science for Transfer - Business Administration
Cosumnes River College
Full Stack Coding Bootcamp -
UC Davis Continuing and Professional Education
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