Kelsey Ezell

Manage our trial owner program. Guests receive a one time allotment of points to try out for two years. Handled everything from financing payments, to client retention, reservations and customer service. My extensive knowledge for the destinations and the travel industry allowed me to be extremely successful in my position. Successfully assisted in converting a large number of guests from trial owners to full club members.

As the upgrade specialist for the company my job entailed assisting guests with all other needs after their initial reservation. Selling room upgrades, extra nights and tickets to all the best local shows and attractions. I consistently exceeded the volume goal each week. Won several awards for top volume collected through out our marketing department. Thrived in a fast paced environment working both by phone and email with many guests, theaters and attractions daily.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Managed a small team of tele-recruiters. The goal for my team was to contact past donors to assist in getting them back in to donate. Trained the staff in appointment setting and call procedure. Delegated leads based on blood types needed for the center. Worked on special marketing campaigns for blood drives.