Kelsey Faulds
Seattle,WA
Summary
Result driven luxury retail leader with 10+ years at Ben Bridge Jewelers and 3+ years in leadership. Proven track record of driving high value sales, improving operations, and developing a high-performing team. Strong business acumen with a focus on KPI's, client retention, and store growth. Ready to step into a store management role and lead performance at scale.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Ben Bridge Jewelers
University Village, Seattle WA
2021 - Current
- Lead daily operations of a high-volume luxury boutique, driving team performance, accountability, and sales results.
- Coach and develop team members through 1.1 training, strengthening performance in bridal, custom, and high-value sale.
- Implement process improvements for custom and repair workflows, increasing efficiency and follow-up consistency.
- Shift sale culture to a team-driven model, improving close rates and overall store performance.
- Analyze KPI performance using Proximity, BI tools; coach team to improve conversion, ASP, and client engagement.
Retail Sales Professional
Ben Bridge Jeweler
Lynnwood, WA
2020 - 2021
- Delivered strong performance in luxury retail environment with focus on client experience and relationship building.
- Specialized in bridal and watch sales, supporting high-value transactions across categories.
- Built product expertise across timepieces and find jewelry to drive confident, well- rounded selling.
Sales Professional/Lead Visual Merchandiser
Pandora Ben Bridge Jeweler
Lynnwood, WA
2016 - 2020
- executed visual merchandising and inventory presentation aligned with brand standards.
- Developed foundational skills in clienteling, product knowledge and luxury sales techniques.
Skills
- Team Leadership & Development
- Luxury & High-Value Sales
- Visual Merchandising and Presentation
- KPI Performance (ASP, UPT, Conversion)
- Clienteling & Relationship Building
- Operational Process Improvement
Certifications
- Accredited jewelry professional AJP
- Registered jeweler R
- Pearl grading certified
Timeline
Assistant Manager
Ben Bridge Jewelers
2021 - Current
Retail Sales Professional
Ben Bridge Jeweler
2020 - 2021
Sales Professional/Lead Visual Merchandiser
Pandora Ben Bridge Jeweler
2016 - 2020