Kelsey Gerl
Madison
Summary
Hospitality professional with 7 years of leadership experience as a General Manager, Assistant General Manager, and Supervisor. Proven ability to lead teams, manage daily operations, and maintain high standards of customer service in fast-paced environments. Reliable and organized with strong communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Brava Salon Specialists
11.2025 - Current
- Oversaw daily warehouse operations to ensure efficient inventory management and order fulfillment.
- Trained and mentored warehouse staff on operational practices.
- Managed inventory ensuring accurate stock levels and timely replenishment.
- Managed candidate selection and onboarding procedures to ensure alignment with company culture and objectives.
- Assisted in data management tasks using SQL. Supported team members in executing database queries. Contributed to project documentation and reporting efforts.
- Achieved successful website launches through effective design strategies that increased user engagement. Delivered high-quality design solutions that met client specifications and enhanced online presence.
General Manager
The Great Dane Pub and Brewery
08.2023 - 11.2025
- Experienced Restaurant General Manager with a proven record of leading successful restaurant operations, maximizing profitability, and delivering outstanding guest experience. Skilled in staff training, cost control, scheduling, and implementing efficient service standards that boost productivity and morale. Skilled in managing budgets, optimizing labor and food costs, and maintaining compliance with health and safety regulations. Recognized for strong leadership, hands-on management, and the ability to build motivated teams that consistently exceed performance goals. Passionate about creating a positive dining environment and driving continuous improvement in all areas of operations.
- Managed daily operations to enhance guest satisfaction, drive team effectiveness, and maximize profitability.
- Led a team of 50+ employees, including hiring, orientation, training, scheduling, and performance coaching
- Develop and implement business strategies to meet company objectives
- Analyze market trends and competition to identify opportunities for growth
- Prepare and manage budgets
- Handle escalated customer complaints or service issues
Assistant General Manager / Bar Manager
The Great Dane Pub and Brewery
07.2022 - 08.2023
- Directed beverage operations, leading staff to enhance guest service and optimize team performance.
- Managed staff scheduling to optimize workforce efficiency and ensure adequate coverage.
- Managed inventory levels to ensure optimal stock availability.
- Assisted in placing supply orders to maintain inventory levels. Supported team members in tracking order statuses and delivery schedules. Coordinated with vendors to ensure timely receipt of supplies.
- Orchestrated comprehensive meeting planning processes to ensure effective collaboration.
- Managed comprehensive budgeting processes to ensure financial accuracy and accountability.
- Assisted in monitoring sales performance and tracking progress towards targets. Supported team members in maintaining accurate sales records. Contributed to the organization of sales data for reporting purposes.
- Processed payroll for employees accurately and on time. Assisted in resolving payroll discrepancies and inquiries. Supported compliance with payroll regulations and policies.
Supervisor
The Great Dane Pub and Brewery
06.2018 - 06.2022
- Coordinated schedules for team meetings and project deadlines.
- Ensured adherence to health and safety regulations and standards.
- Implemented strategies to improve staff communication and foster a cohesive work environment.
- Oversaw labor allocation to enhance project execution and resource utilization. Coordinated with management to align workforce strategies with organizational goals. Implemented labor control measures to improve operational performance.
- Assisted in placing supply orders to maintain inventory levels. Supported team members in tracking order statuses and delivery schedules. Coordinated with vendors to ensure timely receipt of supplies.
Bartender
The Great Dane Pub and Brewery
06.2017 - 06.2018
- Mixology, guest service and experience, operational and safety duties, inventory and stock management, cash and transaction handling, team collaboration.
Server
The Great Dane Pub and Brewery
06.2015 - 06.2017
- Guest interaction and dining experience, food service execution, dining room maintenance, order and kitchen coordination, payments and cash handling, servsafe certification.
Hostess
The Great Dane Pub and Brewery
09.2014 - 06.2015
- Greeting and seating guests, managing reservations, answering phones, coordinating with staff.
Education
High School - undefined
La Follette High School
06.2014
Skills
- Assisted teams in utilizing Microsoft, Skuvault, Volusions, and ToastTabs technologies to enhance operational efficiency Supported daily tasks by providing technical assistance and troubleshooting Contributed to the successful implementation of software solutions across departments
- Assisted in strategic planning for marketing initiatives Supported hiring processes and payroll management Aided in budgeting and training efforts Provided customer service and event planning support Helped lead meetings and respond to complaints Contributed to labor control and orientations Assisted with supply ordering and inventory control Supported general ledger management and profit and loss tracking
Certification
ServSafe certification and WI alcohol seller certification
Timeline
Warehouse Manager
Brava Salon Specialists
11.2025 - Current
General Manager
The Great Dane Pub and Brewery
08.2023 - 11.2025
Assistant General Manager / Bar Manager
The Great Dane Pub and Brewery
07.2022 - 08.2023
Supervisor
The Great Dane Pub and Brewery
06.2018 - 06.2022
Bartender
The Great Dane Pub and Brewery
06.2017 - 06.2018
Server
The Great Dane Pub and Brewery
06.2015 - 06.2017
Hostess
The Great Dane Pub and Brewery
09.2014 - 06.2015
High School - undefined
La Follette High School