Kelsey Gunkel
Ashland
Summary
Restaurant management professional skilled in fostering elevated dining experiences for guests, and am flexible during unexpected changes. Known for driving team collaboration and encouraging a result-driven environment. Reliable and adaptable, I will ensure that customer service is enhanced, costs are reduced, and workflow productivity will continue to benefit. I look forward to empowering your unique team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resteraunt Manager
Morning Glory Cafe
02.2023 - Current
- Created a fully operable website domain, allowing guests to efficiently locate desired information regarding the company. Structured the restaurant to have the ability to accept private parties, innovatively creating the potential for a significant financial gain for the company.
- Fostered an inclusive environment for staff members, demonstrating this by creating clear and concise goals for individual staff members, allowing each staff member to maximally contribute to the company's success.
- Organized a reward system and provided incentives for those who have contributed to the change effort. This has shown an increase in employee commitment and engagement, shown through a decrease in the company's employee turnover rate.
Resteraunt Server
Bambu
07.2021 - 02.2023
- Trained in wine and liquor service in order to provide full and positive experiences to guests, while collaborating with members of the kitchen to ensure seamless correspondence with dishes.
- Implemented an efficient alcohol-serving system, improving productivity with individual beverage orders, while reducing costs for the restaurant.
- Encourages and inspired members within the company to adhere to policy changes and promotional deals with excitement and motivation, leading to an increase in positive employee behavior and team productivity
CGR/Server Trainer
Buffalo Wild Wings
10.2019 - 06.2021
- Provided one-on-one support to ensure the successful completion of training objectives, while upholding the company's values and goals with the environment and organization's culture.
- Facilitated a positive working environment by addressing any questions or concerns raised by individual staff members, ensuring efficient communication among staff.
- Ensured that each guest was served courteously and quickly, ensuring a positive experience for the guests.
- Maintained records of transactions made during shift as required by Oregon law and company policy.
Education
Bachelor of Science - Psychology
Southern Oregon University
Ashland, OR06-2026
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06-2019
Skills
- I have built strong interpersonal skills centered around enhancing my ability to communicate and motivate employees, fostering a more productive work environment, and team
- Providing innovative solutions to complex problems is my vocation, as I have offered multiple past employers efficient resolutions to financial and employment limitations
- I have effectively demonstrated empathy, active listening, and executed relationship-building skills in order to foster a positive working environment
- I am skilled in aligning individual and team goals with the business's objectives, assuring that the company's desired targets are achieved I demonstrate this by clarifying and establishing goals with staff, allowing for open communication and feedback
Certification
OLCC Certified
Food Handlers
Timeline
Resteraunt Manager
Morning Glory Cafe
02.2023 - Current
Resteraunt Server
Bambu
07.2021 - 02.2023
CGR/Server Trainer
Buffalo Wild Wings
10.2019 - 06.2021
Bachelor of Science - Psychology
Southern Oregon University
High School Diploma -
Yucca Valley High School
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