Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Guzman

Kemp,TX

Summary

Shift Supervisor gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - Current
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Shift Supervisor

Wings Over Seagoville
05.2019 - 02.2021
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation..
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Cashier

Mesquite Roedo
11.2018 - 02.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


Education

Associate of Science - Nursing

Eastfield College
Mesquite, TX
10.2023

High School Diploma -

Legacy Preparatory Charter Academy
Mesquite, TX
06.2020

Skills

  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Consulting
  • Problem-Solving
  • Creative Problem-Solving
  • Decision-making capabilities
  • Cash Handling
  • Inventory Counts
  • Attention to Detail

Timeline

Shift Supervisor

Starbucks
04.2021 - Current

Shift Supervisor

Wings Over Seagoville
05.2019 - 02.2021

Cashier

Mesquite Roedo
11.2018 - 02.2019

Associate of Science - Nursing

Eastfield College

High School Diploma -

Legacy Preparatory Charter Academy

Similar Profiles

CREATE PROFILE
Kelsey Guzman