Kelsey Haberman
SOUTH CAIRO
Summary
Dynamic bartender with a proven track record at Hunter Mountain Brewery, excelling in customer service and cash handling. Known for reducing wait times and enhancing guest experiences through strong multitasking and an engaging personality. Skilled in inventory management and fostering a positive team environment, ensuring operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Bartender
Hunter Mountain Brewery
10.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Office Assistant
Department of Corrections
06.2024 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Bartender
Ninety Nine Restaurants
09.2017 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Shift Supervisor
Ninety Nine Restaurants
09.2017 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Coxsackie Athens High School
Coxsackie, NY06.2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Engaging personality
- Cleanliness and hygiene
- Sales expertise
- Organizational growth
- Menu design
- Cash and credit transactions
Timeline
Office Assistant
Department of Corrections
06.2024 - 11.2024
Bartender
Hunter Mountain Brewery
10.2021 - Current
Bartender
Ninety Nine Restaurants
09.2017 - 06.2020
Shift Supervisor
Ninety Nine Restaurants
09.2017 - 06.2020
High School Diploma -
Coxsackie Athens High School
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