Kelsey Hall
Summary
Aspiring Practice Manager with a strong history of improving clinic operations and enhancing patient experiences. Proven ability to boost caregiver engagement scores through building trusting relationships with open communication. Expertise in aligning team goals with organizational transformations to achieve operational efficiency and financial success.
Overview
9
9
years of professional experience
Work History
Practice Supervisor
Intermountain Health
Salt Lake City
07.2025 - Current
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Skilled in troubleshooting concerns presented by physicians, employees, and patients.
- Led training sessions for new employees on best practices and patient care standards.
- Engaged with front desk clinical staff and physicians to align with enterprise-wide transformations.
- Improved caregiver-leader communication, raising caregiver engagement scores across departments.
- Conducted quarterly caregiver check-ins focused on strengths and targeted feedback to address department challenges.
Lead Medical Assistant/Scribe
Intermountain Health
Salt Lake City
09.2019 - Current
- Increased daily patient throughput by 33% through workflow optimization and task coordination.
- Led EMR transition at TOSH, training providers and staff for effective adoption and minimal disruption.
- Established new surgery scheduling process to ensure accurate authorization and coordination with surgical center.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Trained and mentored new team members in clinical procedures and documentation best practices.
Lead Patient Service Representative
Intermountain Health
Salt Lake City
03.2019 - 09.2019
- Partnered with clinical teams to clarify appointment requirements, ensuring appropriate prep and decreasing last-minute reschedules with smoother handoffs.
- Reduced phone wait times, enhanced patient satisfaction via efficient scheduling.
- Coached new hires on triage protocols and phone etiquette, building confidence and accelerating their independent handling of patient inquiries.
- Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
Purchasing Manager
Latter Day Bride
Salt Lake City
12.2017 - 02.2019
- Directed a 15-member team, improving workflow and productivity.
- Led staff training and scheduling, developing skills and optimizing workforce allocation.
- Facilitated weekly meetings to align objectives and streamline processes.
- Managed supplier relationships to ensure timely delivery of quality products.
- Analyzed market trends to inform purchasing decisions and inventory management.
Office Manager
Wasatch Clinical Research
Salt Lake City
02.2017 - 12.2017
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handled patient inquiries and scheduled appointments for clinical trial participants.
- Maintained compliance with regulatory standards and ensured proper documentation for studies.
Education
HIGH SCHOOL DIPLOMA -
Ralston Valley High School
Arvada, Colorado05-2011
Skills
- Clinic Operations
- Healthcare leadership
- Staff Supervision
- Onboarding Processes
- Staff development
- Process Improvement
- Quality Assurance
- Resource Allocation
- Expense Tracking
- Effective communication
Accomplishments
- 2026 Team L.O.V.E. Award recipient for IMED and Memorial Anticoagulation Clinics
Timeline
Practice Supervisor
Intermountain Health
07.2025 - Current
Lead Medical Assistant/Scribe
Intermountain Health
09.2019 - Current
Lead Patient Service Representative
Intermountain Health
03.2019 - 09.2019
Purchasing Manager
Latter Day Bride
12.2017 - 02.2019
Office Manager
Wasatch Clinical Research
02.2017 - 12.2017
HIGH SCHOOL DIPLOMA -
Ralston Valley High School