Kelsey Hammond
Odessa,MO
Summary
Reliable and driven customer service candidate with experience working in diverse retail environments. A genuine people person, eager to bring current skill sets to an organization I can grow in.
Overview
14
14
years of professional experience
Work History
Call Center Insurance Representative
OOIDA
Grain Valley, MO
12.2024 - Current
- Manage high call volumes while providing exceptional customer support and maintaining professional composure.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Master multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintain detailed records of customer interactions, streamlining communication efforts between various departments.
Part Time Clerk
QuikTrip
Mission, KS
08.2019 - 01.2025
- See QuikTrip job description below.
Part Time Clerk
QuikTrip
Mission, KS
04.2014 - 10.2016
- Maintained secure cash drawer $5,000 or more per shift.
- Promoted customer loyalty and sales by delivering friendly service and knowledgeable assistance.
- 2015-2016 promoted to full time position.
- Trained and developed new hires more extensively than before.
Associate
Kohl's
Lees Summit, MO
05.2013 - 05.2014
- - Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- - Operated efficiently in high volume setting.
- - Promoted credit accounts and achieve daily number of new accounts.
Point of Sale Associate
Caseys General Store
Odessa MO
05.2012 - 05.2013
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Processed various forms of payment securely, safeguarding against fraud or theft.
Crew Member
Sonic DriveIn
Odessa MO
11.2011 - 05.2012
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
CNA -
MEDS CNA Program
Independence, MOHigh School Diploma -
Odessa High School
Odessa, MO05.2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Inbound phone calls
- Logging call information
- Training experience
Accomplishments
- Promotion, 2014 was promoted from part time clerk to full time clerk where more responsibilities were given. Those included are, writing orders, training and developing new clerks, oversaw the kitchen and coordinated with managers to compile new additions to prep and new incoming items.
Timeline
Call Center Insurance Representative
OOIDA
12.2024 - Current
Part Time Clerk
QuikTrip
08.2019 - 01.2025
Part Time Clerk
QuikTrip
04.2014 - 10.2016
Associate
Kohl's
05.2013 - 05.2014
Point of Sale Associate
Caseys General Store
05.2012 - 05.2013
Crew Member
Sonic DriveIn
11.2011 - 05.2012
CNA -
MEDS CNA Program
High School Diploma -
Odessa High School