Kelsey Harrington
Sawyer,United States
Summary
With a unique blend of leadership qualities and a strong desire to learn and grow within a management environment, I bring valuable insights into strategic planning and operational procedures. Excellent communication and organizational skills allow for effective idea conveyance and task coordination. Ready to utilize and further develop these skills in any position or role to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Manager
Country Inn & Suites By Radisson
Benton Harbor, MI
01.2025 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Housekeeping & Laundry Supervisor
Inn at Harbor Shores-Saint Joseph, MI
Saint Joseph, MI
04.2021 - 01.2025
- Managed and supervised daily housekeeping and laundry operations for 92 guest rooms and 13 condos, ensuring high-quality standards.
- Worked extensively with Maestro and Silverware PMS systems for efficient room assignments and guest services.
- Operated the PBX telephone system to manage communications across departments and respond to guest inquiries.
- Assisted with front desk operations as needed, including guest check-ins, reservations, and addressing guest concerns.
- Led the reset of hotel layout and rooms following a major remodel, ensuring accurate documentation and seamless integration into daily operations.
- Trained and mentored housekeeping and laundry staff, fostering a collaborative and efficient work environment.
- Conducted inspections of guest rooms, public areas, and laundry facilities to maintain cleanliness and guest satisfaction.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Cafe Manager
Rise & Vine- Inn at Harbor Shores-Saint Joseph, MI
Saint Joseph, MI
04.2021 - 09.2023
- Oversaw the daily operations of the café
- Managed employees, payroll and ordering
- Assisted guest with all their needs and wants
- Handled all customer related issues and concerns
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Shift Manager/Customer Service Representative
TA Travel Centers-Sawyer, MI
Sawyer, MI
11.2019 - 02.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN07.2012
Certified Hospitality Supervisor - Hospitality Administration And Management
Hospitality Training Institute of Michigan
Lansing, MI06-2025
Skills
- POS
- Retail Sales
- Store Management Experience
- Customer service
- Military
- Supervising Experience
- Cleaning Experience
- Food Safety/Service
- Management
- Cash Handling
- Shift Management
- Merchandising/Inventory Control
Accomplishments
Served in the United States Army
Servsafe Manager Certified
TIPS Certified
Certification
- ServSafe
- Bartender License
Military Service
- Branch: Army Reserve
- Service Country: United States
- Rank: Private First Class
- February2014 to May2017
- Petroleum supply specialist
Timeline
Front Office Manager
Country Inn & Suites By Radisson
01.2025 - Current
Housekeeping & Laundry Supervisor
Inn at Harbor Shores-Saint Joseph, MI
04.2021 - 01.2025
Cafe Manager
Rise & Vine- Inn at Harbor Shores-Saint Joseph, MI
04.2021 - 09.2023
Shift Manager/Customer Service Representative
TA Travel Centers-Sawyer, MI
11.2019 - 02.2021
High School Diploma -
Valparaiso High School
Certified Hospitality Supervisor - Hospitality Administration And Management
Hospitality Training Institute of Michigan