Kelsey Hathaway
Williamsburg
Summary
Dynamic Sales Manager with a proven track record at Yuba Orchard Company, excelling in relationship building and sales team training. Successfully developed strategies that enhanced market penetration and fostered customer loyalty. Adept at analyzing market trends and mentoring staff to achieve performance goals, driving overall team success.
Overview
15
15
years of professional experience
Work History
Sales Manager
Yuba Orchard Company
06.2015 - 09.2025
- Developed and implemented sales strategies to increase market penetration.
- Trained and mentored junior sales staff to enhance team performance.
- Analyzed market trends to inform product positioning and pricing strategies.
- Established strong relationships with key clients, enhancing customer loyalty.
Server
Grand Traverse Resort and Spa
11.2010 - 11.2018
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to promote positive dining experience.
- Assisted in training new servers on menu items and service standards.
- Utilized POS system for order processing and payment transactions, ensuring accuracy.
Beverage Cart Attendant
Grand Traverse Resort and Spa
10.2010 - 11.2013
- Delivered exceptional customer service while efficiently managing beverage orders on the golf course.
- Maintained cleanliness and organization of beverage cart to ensure optimal presentation and functionality.
- Assisted guests with product selection, enhancing their overall experience during gameplay.
- Monitored inventory levels, restocking supplies as needed to minimize downtime.
Education
Business Management
Castleton State College
Castleton, VTSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Timeline
Sales Manager
Yuba Orchard Company
06.2015 - 09.2025
Server
Grand Traverse Resort and Spa
11.2010 - 11.2018
Beverage Cart Attendant
Grand Traverse Resort and Spa
10.2010 - 11.2013
Business Management
Castleton State College