Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Kelsey Henning

Frisco,TX

Summary

Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company as well as team success. Driven and forward-thinking to apply training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Will always be the hardest working person in the room and make that contagious to those around me.

Overview

7
7
years of professional experience

Work History

Assistant Manager

White House Black Market
10.2023 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Going from beginner level management to advanced
  • Responsible for running customer satisfaction by assisting social stylists market and run social events
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

BMW Service Advisor

Sewell BMW MINI
06.2022 - 09.2023
  • Highly knowledgeable and customer-focused professional with a proven track record in providing exceptional service and support in the automotive industry
  • Demonstrated expertise in managing service appointments, coordinating with technicians, and maintaining effective communication channels with clients
  • Strong ability to build long-lasting relationships with customers by delivering personalized and attentive service
  • Adept at working in fast-paced environments while maintaining a strong attention to detail and delivering results within tight deadlines.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Collegiate Athlete

Angelo State University
06.2018 - 05.2022
  • Improved overall team ranking through consistent practice, dedication, and collaboration with teammates.
  • Influenced younger athletes by sharing personal experiences related to time management, stress management, balancing academics with athletics.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging teammates
  • Excellent team focus and a strong work ethic by promoting camaraderie.
  • Contributed to positive team culture by promoting sportsmanship, respect, and encouragement with peers.

Sales Associate

Tommy Bahama
05.2017 - 10.2018
  • Highly motivated and customer-oriented Retail Sales Associate with a proven track record of exceeding sales targets and delivering exceptional customer service
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Skilled in building strong rapport with diverse clientele and providing personalized shopping experiences
  • Demonstrates outstanding communication and interpersonal skills to collaborate effectively with team members and contribute to a positive work environment.
  • Committed to delivering a memorable shopping experience and maximizing customer satisfaction.
  • Built relationships with customers to encourage repeat business.

Education

Business Marketing -

Angelo State University
San Angelo, TX
05.2022

High School Diploma -

Centennial High School
Frisco, TX
06.2018

Skills

  • Customer Service
  • Sales and value
  • Problem solving
  • Driven and competitive
  • Customer Relations
  • Team motivation

Awards

  • Dean's List 2019
  • Athletic scholarship four years of division 2 Women’s soccer.

References

  • Byron Nemic, Service director, (469)-964-9566
  • Graham Gage, Manager, (214)-727-5235
  • Travis McCorkle, Head Soccer Coach ASU, (325)-374-3915

Timeline

Assistant Manager

White House Black Market
10.2023 - Current

BMW Service Advisor

Sewell BMW MINI
06.2022 - 09.2023

Collegiate Athlete

Angelo State University
06.2018 - 05.2022

Sales Associate

Tommy Bahama
05.2017 - 10.2018

Business Marketing -

Angelo State University

High School Diploma -

Centennial High School

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Kelsey Henning