Kelsey HIgnite
Annville,KY
Summary
Detail-oriented receptionist skilled in appointment scheduling, data entry, and front desk operations. Proven ability to enhance clinic workflow and patient experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Mckee Medical Clinic
McKee, KY
07.2025 - Current
- Greeted patients and visitors, ensuring a welcoming environment at reception.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments, optimizing clinic workflow and enhancing patient experience.
- Collected patient information and maintained accurate electronic records in EMR system.
- Assisted with insurance verification, improving claim processing accuracy for patients.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
COVID-19 Screener
White House Clinics
Berea, KY
09.2021 - 04.2022
- Conducted health screenings to identify COVID-19 symptoms and ensure patient safety.
- Managed patient flow and maintained organized screening processes during high-traffic periods.
- Educated patients on COVID-19 protocols and safety measures to enhance understanding and compliance.
Front Office Floater
Mckee Medical Clinic
McKee, KY
05.2020 - 07.2021
- Assisted with patient check-in and check-out processes for improved clinic efficiency.
- Managed scheduling and coordinated appointments across multiple departments to optimize workflow.
- Provided administrative support by maintaining accurate patient records and filing systems.
- Responded to patient inquiries, ensuring timely communication and resolution of concerns.
Scheduler
London Women's Care
London, KY
06.2018 - 05.2020
- Coordinated appointment schedules to optimize patient flow and resource allocation.
- Managed daily operations of scheduling systems to ensure timely access to care.
- Improved scheduling processes, enhancing overall efficiency and reducing wait times.
- Collaborated with healthcare providers to align availability with patient needs.
Education
High School Diploma -
Jackson County High School
McKee, KYNo Degree -
Somerset Community College
Somerset, KYSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Typing speed
- Mail distribution
- Front desk operations
- Call answering and routing
- Payment processing
Certification
- Heartsaver first aid CPR AED
Timeline
Receptionist
Mckee Medical Clinic
07.2025 - Current
COVID-19 Screener
White House Clinics
09.2021 - 04.2022
Front Office Floater
Mckee Medical Clinic
05.2020 - 07.2021
Scheduler
London Women's Care
06.2018 - 05.2020
High School Diploma -
Jackson County High School
No Degree -
Somerset Community College