Kelsey Hoag
Clermont
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Bartender/Server
San Jose's Original Mexican Restaurant
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Uncle Kenny's BBQ
08.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Representative
Pure Home Systems
04.2020 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Banquet Server
Hilton Pensacola Beach
08.2018 - 03.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Server/ Food Runner
Rodizio Grill
06.2015 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts -
Valencia College
Orlando, FL12.2025
Booker T Washington High School
Pensacola, FL2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender/Server
San Jose's Original Mexican Restaurant
07.2022 - Current
Server
Uncle Kenny's BBQ
08.2021 - 06.2022
Sales Representative
Pure Home Systems
04.2020 - 08.2021
Banquet Server
Hilton Pensacola Beach
08.2018 - 03.2020
Server/ Food Runner
Rodizio Grill
06.2015 - 05.2019
Associate of Arts -
Valencia College
Booker T Washington High School
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