Kelsey Holp

• Create and implement policies to achieve customer satisfaction and maintain food service standards.
• Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Oversee day to day activities of 8 employees in a fast food establishment, fostering inspiring atmosphere to optimize employee experiences.
• Accurately complete end-of-day financial tasks worth over $3,000 of cash and card transactions daily.
• Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Lead and direct team members on effective methods, operations and procedures.

• Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities.
• Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.
• Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.
• Cooperated with local, state and federal law enforcement authorities regarding investigations within jurisdiction.
• Arrested suspects and transported prisoners to police station for processing and detention.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.

• Conducted regular supervision of probationers to ensure compliance with court-ordered conditions.
• Developed individualized case plans to address specific needs and promote successful rehabilitation.
• Collaborated with community resources to facilitate access to treatment programs and support services.
• Monitored progress through detailed documentation and reporting on probationer behavior and achievements.
• Implemented risk assessment tools to evaluate probationer compliance and identify areas for intervention.
• Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.
• Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
• Wrote progress reports and testified under oath at court hearings.

GPA - 3.610