Kelsey Hook
Grundy Center,IA
Summary
I feel that I am a proven leader and adaptable problem-solver. While both of my employment roles were quite different, I have totally embraced the positions and opportunity to utilize my personal social skills to succeed. I am dedicated and trustworthy and willing to take on additional responsibilities to meet team goals. I am a detail-oriented team player with strong organizational skills.
I look forward to working for a company that encourages team work and success.
Overview
12
12
years of professional experience
Work History
Homemaker
Hook Family Farms
2020.07 - 2024.04
- Self-motivated, with a strong sense of personal responsibility.
- Managed a large household with 5 children under 11 years of age, maintaining a clean and organized home environment.
- Proven ability to learn quickly and adapt to new situations.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Bar/Grill Supervisor
Abbey Pub and Grill
2012.06 - 2020.07
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled $10,000 cash on daily basis, which built trustworthiness, and loyalty with owners.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash accurately and prepared nightly deposits.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Poured and prepared mixed drinks for over 100 customers daily.
Education
Bachelor of Arts - Public Relations
University of Northern Iowa
Cedar Falls, Iowa05.2008
High School Diploma -
BCLUW
CONRAD, IOWA05.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Homemaker
Hook Family Farms
2020.07 - 2024.04
Bar/Grill Supervisor
Abbey Pub and Grill
2012.06 - 2020.07
Bachelor of Arts - Public Relations
University of Northern Iowa
High School Diploma -
BCLUW
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