Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelsey Janeski

Saint Johns,MI

Summary

Dedicated Patient Service Representative experienced in managing patient charts, processing payments, and scheduling procedures. Contributed to team success through effective communication, strong customer service, and proficient multitasking.

Overview

1
1
Certification
17
17
years of professional experience

Work History

Patient Service Representative

Clinton County Medical Center
Saint Johns, Michigan
11.2014 - Current
  • Registered patients and verified insurance information to ensure accuracy and compliance at Clinton County Medical Center.
  • Answered patient calls and directed requests to proper medical center staff.
  • Answered incoming calls in a professional manner.
  • Explained intake forms and visit procedures to patients and families.
  • Scheduled patient appointments for Clinton County Medical Center
  • Coordinated follow-up appointments with care teams.
  • Resolved billing questions and guided patients through payment steps, enhancing patient understanding of financial processes.
  • Captured and organized patient forms, identification, and insurance information to streamline processing and improve patient experience.
  • Collected demographic data and updated medical records in patient systems.
  • Adhered to HIPAA regulations when handling confidential patient information.

Bank Teller

Journey federal credit union
Saint Johns, MI
02.2013 - 10.2014
  • Assisted Journey Federal Credit Union members with deposits, withdrawals, and account questions
  • Processed cash transactions following credit union policies and balancing procedures
  • Verified member identification for account access, check cashing, and service requests
  • Counted, sorted, and prepared currency for daily teller drawer operations

Customer Service Clerk

Walgreens
Saint Johns, Michigan
08.2009 - 01.2013
  • Greeted Walgreens customers and answered questions about products and store services.
  • Processed sales transactions at Walgreens register using POS system and cash handling.
  • Assisted customers with returns, exchanges, and payment issues at Walgreens service counter.

Education

Saint Johns High School
Saint Johns, MI

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Medical registration
  • HIPAA compliance
  • Billing support
  • Records management
  • Front desk operations
  • Office administration
  • Data entry
  • Medical terminology
  • Customer service
  • Verbal communication
  • Conflict resolution
  • Attention to detail

Certification

  • CPR certified

References

References available upon request.

Timeline

Patient Service Representative

Clinton County Medical Center
11.2014 - Current

Bank Teller

Journey federal credit union
02.2013 - 10.2014

Customer Service Clerk

Walgreens
08.2009 - 01.2013

Saint Johns High School

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Kelsey Janeski