Kelsey Johnson
Bulverde
Summary
Qualified office manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Office Manager
Premier Dental Center
01.2019 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated patient scheduling, enhancing appointment availability and reducing wait times.
- Supervised office staff, providing training and support to improve performance and teamwork.
- Implemented inventory management systems, optimizing supplies and reducing overhead costs.
- Developed office policies that improved compliance with health regulations and enhanced patient care quality.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Scheduling Coordinator/Dental Assistant
5 Star Dental Group
San Antonio, TX
07.2014 - 01.2017
- Organized and confirmed appointments to ensure efficient scheduling.
- Assisted in verifying insurance coverage for patients. Supported billing processes to ensure timely payments. Collaborated with healthcare providers to resolve discrepancies in claims.
- Cultivated and maintained strong patient relationships to enhance care delivery.
- Executed payment acceptance and processing procedures, maintaining accuracy and compliance with financial protocols.
- Assisted in daily office tasks using Microsoft Word and Excel. Supported internet research and data entry activities. Helped maintain organized digital files and documents.
- Assisted with typing, filing, and copying documents. Supported scanning processes and answered phones promptly.
- Cultivated effective interpersonal communication skills to enhance team collaboration.
- Assisted in processing and managing accounts receivable transactions. Supported reconciliation of customer accounts to maintain accurate financial records. Collaborated with team members to resolve billing discrepancies efficiently.
Kid’s Day Daycare
Bulverde, TX
03.2011 - 09.2012
- Help develop children’s lesson plans, as well as daily schedule
- Serve children’s meals
- Supervise naptime and playtime
- Office duties include: answering phones, take messages, filing paperwork
Childcare Worker/Teacher
Lighthouse Christian Learning Center
Bulverde, Texas
01.2011 - 03.2011
- Helped develop children’s lesson plans, as well as daily schedule.
- Supervised children’s meals, naptime, playtime and educational activities.
Server
Ruby Tuesdays
San Antonio, Texas
10.2009 - 09.2010
- Greet guests at tables, take food and drink orders, deliver items to tables
- Handle customer complaints and concerns
- Responsible for maintaining sanitary work area
- Fill in as needed as Hostess
Childcare Worker/Teacher
Kid’s Day Daycare
Bulverde, Texas
02.2009 - 09.2009
- Helped develop children’s lesson plans, as well as daily schedule.
- Supervised children’s meals, naptime, playtime and educational activities.
- Office duties include: answering phones, taking messages, filing paperwork
Education
High School Diploma -
San Antonio College
San Antonio, Texas05.2014
High School Diploma - undefined
San Antonio College
San Antonio, Texas05.2014
Associates Degree - Criminal Justice
12.2012
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Northwest Vista
San Antonio, Texas12.2010
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Smithson Valley High School
Spring Branch, Texas05.2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll processing
- Workflow optimization
- Goal setting
- Problem-solving
Languages
English
Timeline
Office Manager
Premier Dental Center
01.2019 - Current
Scheduling Coordinator/Dental Assistant
5 Star Dental Group
07.2014 - 01.2017
Kid’s Day Daycare
03.2011 - 09.2012
Childcare Worker/Teacher
Lighthouse Christian Learning Center
01.2011 - 03.2011
Server
Ruby Tuesdays
10.2009 - 09.2010
Childcare Worker/Teacher
Kid’s Day Daycare
02.2009 - 09.2009
High School Diploma - undefined
San Antonio College
Associates Degree - Criminal Justice
undefined
Northwest Vista
undefined
Smithson Valley High School
High School Diploma -
San Antonio College