Kelsey Johnston
New Berlin,WI
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team. Highly adaptable to all situations and tasks to ensure efficiency. Energetic and dependable, possessing strong organizations and communication skills. Dedicated to work with knowledge of the criminal justice system and how the system operates.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Sussex, WI
08.2024 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members in barista techniques and store policies.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented store promotions, enhancing customer engagement and sales performance.
- Resolved customer complaints swiftly, maintaining positive relationships and satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Barista
Starbucks
West Allis, WI
05.2023 - 08.2024
- Prepared high-quality coffee beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Delivered exceptional customer service by actively engaging with customers and addressing inquiries effectively.
- Operated espresso machines and other equipment proficiently while adhering to operational protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
Race Experience Supervisor
Accelerate Indoor Speedway
Waukesha, WI
11.2022 - 12.2023
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Monitored workflow efficiency, identifying areas for process improvement.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Resolved conflicts and addressed employee concerns promptly and effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Race Experience Representative
Accelerate Indoor Speedway
Waukesha, WI
07.2022 - 11.2022
- Facilitated customer engagement by providing information on services and promotions.
- Assisted in resolving customer inquiries and complaints effectively.
- Managed cash transactions and processed payments accurately.
- Collaborated with team members to maintain a clean and organized environment.
- Supported event planning by coordinating logistics for special events and group bookings.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
No Degree - Criminology
Arizona State University
Tempe, AZ12-2026
High School Diploma -
Lake Country Lutheran
Hartland, WI05-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff development
- Staff motivation
- Strategic planning
- Continuous improvement
- Team collaboration and leadership
- Problem-solving
- Positive attitude
- Creative problem solving
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Barista
Starbucks
05.2023 - 08.2024
Race Experience Supervisor
Accelerate Indoor Speedway
11.2022 - 12.2023
Race Experience Representative
Accelerate Indoor Speedway
07.2022 - 11.2022
No Degree - Criminology
Arizona State University
High School Diploma -
Lake Country Lutheran