Kelsey Kerstetter
Kalamazoo,MI
Summary
Dynamic and results-oriented professional with a proven track record in enhancing customer satisfaction and streamlining operations. At Barrio, I significantly boosted sales through expert menu recommendations and exceptional guest service. Skilled in organization and order taking, I excel in fast-paced environments, consistently delivering top-notch customer experiences. My positive attitude and dedication to achieving company goals set me apart.
Experienced with performing detailed packaging tasks to ensure product quality. Utilizes organizational skills to maintain efficiency and meet deadlines.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Barrio
08.2024 - 12.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
First Impressions Salon & Spa
04.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Packager
305 Farms
01.2024 - 04.2024
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
In-Home Nanny
Multiple Family’s
06.2016 - 12.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Restaurant Hostess
Jac’s Cekola’s Pizza
03.2017 - 05.2020
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Mattawan High School
Mattawan, MI05.2020
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Positive attitude
- Product packaging
- Appointment scheduling
Timeline
Restaurant Server
Barrio
08.2024 - 12.2024
Receptionist
First Impressions Salon & Spa
04.2024 - 08.2024
Packager
305 Farms
01.2024 - 04.2024
Restaurant Hostess
Jac’s Cekola’s Pizza
03.2017 - 05.2020
In-Home Nanny
Multiple Family’s
06.2016 - 12.2022
High School Diploma -
Mattawan High School
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