Kelsey Keyser
Hudson,New York
Summary
Dynamic Senior Adult Behavioral Health Care Coordinator with proven expertise at Columbia County Department of Human Services. Skilled in case management and effective communication, successfully managing a diverse caseload while advocating for clients and linking them to essential community resources. Committed to enhancing client outcomes through crisis intervention and comprehensive care coordination.
Overview
16
16
years of professional experience
Work History
Senior Adult Behavioral Health Care Coordinator
Columbia County Department of Human Services
04.2023 - Current
- Managed and monitored caseload of 55-65 clients, tailoring services to individual needs, including assisted outpatient treatment (AOT) and health home plus (HH+)
- Coordinated client care with treatment team and community providers to facilitate comprehensive support and service integration
- Supported and advocated for clients by assisting with paperwork, making phone calls, and providing transportation to ensure access to necessary services
- Connected clients with local community resources to address their specific needs.
- Communicate, coordinate and manage trainings for team throughout the year
Adult Behavioral Health Care Coordinator
Columbia County Department of Human Services
03.2018 - Current
- Manage and monitor caseload of 30 clients which include assisted outpatient treatment (AOT) and health home plus (HH+) level of service
- Coordinated client care with treatment team and community providers to ensure comprehensive support.
- Linked clients to community resources, addressing their behavioral, physical, and social needs.
- Advocated for clients by assisting with paperwork and making necessary phone calls to ensure access to services.
Intake Clerk
Columbia County Department of Human Services
01.2014 - 03.2018
- Acted as the first point of contact for new and current clients seeking treatment.
- Met face to face with clients during open access, evaluate reasoning for seeking treatment.
- Developed open access procedures to streamline intake process for new or returning clients.
- Monitored client behaviors in waiting area; identified and managed crisis situations to facilitate de-escalation or redirection.
- Coordinated with clients' treatment team to enhance scheduling and coordination of care.
- Coordinated appointments and transportation for clients.
- Completed manual insurance verifications daily to ensure active coverage.
Summer Intern
Columbia County Board of Elections
06.2013 - 11.2013
- Clerical/data processing; printed and ensured accurate ballots for upcoming elections.
- Organized county residents election cards alphabetically to streamline access for election officials.
- Inspected ballot machines before elections to ensure operational readiness and prevent disruptions.
- Verified poll site setups to confirm compliance with election standards and facilitate smooth operations.
Cardiopulmonary Technician
Columbia Memorial Hospital
07.2010 - 01.2012
- Responded to emergency medical codes, delivering rapid EKGs to support critical care teams.
- Performed electrocardiograms (EKG) on patients in acute to serious condition, aiding in timely diagnosis and treatment.
- Completed computer input post-EKG to ensure accurate patient records and streamline follow-up procedures.
Education
Bachelor's Degree - Psychology
University At Albany
1400 Washington Ave, Albany, NY 1222212-2013
Associate's Degree - Liberal Arts
Columbia Greene Community College
05-2012
Skills
- Case management
- Documentation accuracy
- Behavioral assessment
- Effective communication
- Time management
- Crisis evaluation and intervention
Timeline
Senior Adult Behavioral Health Care Coordinator
Columbia County Department of Human Services
04.2023 - Current
Adult Behavioral Health Care Coordinator
Columbia County Department of Human Services
03.2018 - Current
Intake Clerk
Columbia County Department of Human Services
01.2014 - 03.2018
Summer Intern
Columbia County Board of Elections
06.2013 - 11.2013
Cardiopulmonary Technician
Columbia Memorial Hospital
07.2010 - 01.2012
Bachelor's Degree - Psychology
University At Albany
Associate's Degree - Liberal Arts
Columbia Greene Community College