Kelsey K. Hendrix
McCalla
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Leader
Lifetime
Birmingham, AL
06.2023 - Current
- Spearheaded and guided team to successfully achieve daily, weekly, and monthly objectives
- Developed and implemented purchase orders for vendors, ensuring timely execution of tasks
- Oversaw recruitment and training of team members including Facility Technician and Building Engineer
- Provided exceptional customer service to meet and exceed satisfaction standards as assigned LOD
- Conducted effective training sessions for staff development and advancement opportunities
- Managed $60M in assets to ensure proper asset protection protocols were followed
- Maintained meticulous attention to detail in managing a $70,000 monthly budget for supplies, payroll, and repair/maintenance expenses
- Planned for $6 million in capital expenditure
- Streamlined operational workflows, enhancing team efficiency and service delivery.
- Led cross-functional teams in implementing process improvements across fitness operations.
Assistant Facility Operations Lead
Lifetime Fitness
Birmingham, AL
12.2022 - 06.2023
- Trained new employees on club operations and standards
- Created monthly schedule to align with labor budget
- Placed weekly orders for facility within Repair & Maintenance budget
- Sent off packing slips daily and submitted unreceived report for billing
- Connected with vendors for quotes and project planning
- Supported team in problem-solving
- Met weekly with Facility Engineer and Technician to align on the needs of the business
- Presented Facility Engineer and Technician agenda to General Manager
- Maintained fitness floor, locker rooms, and hallways to like-new condition
- Used the Member Feedback Survey to improve the facility and increase member satisfaction
- Participated in disciplinary conversations with HR, Operations Lead, and team members
Kids & Aquatics Supervisor
Lifetime Fitness
Vestavia Hills, Alabama
06.2020 - 12.2022
- Supervised a team of 3–12 individuals, delegating daily tasks and ensuring department needs were met, including explaining and enforcing rules, regulations, and policies to maintain the safety of gym patrons
- Trained team members through standard operating procedures, role playing, shadowing, and providing ongoing coaching feedback
- Promoted aquatics programming by selling lessons, conducting instructor evaluations, and hosting small swim clinics
- Utilized customer feedback to improve services
Field Technician
Coosa Riverkeeper
Birmingham, Alabama
05.2022 - 08.2022
- Executed the collection of water quality samples in the field, ensuring adherence to strict QA/QC standards
- Managed a specific route for sample collection and recorded water quality data
- Developed a deep understanding of community needs and demonstrated how the program addresses those needs
- Supported the Coosa Riverkeeper team in outreach events, communications, and other efforts as required
Education
Bachelor Of Science - Public Health
University of Alabama at Birmingham
Birmingham, Alabama04-2022
High School Diploma - undefined
Centennial High School
Franklin, Tennessee05-2018
Skills
- Customer Service
- Time Management
- Microsoft
- Key performance indicators
- Leadership
- Job Evaluation
- Analytical and Critical Thinking
- Remote Conferencing and Communication
- Training Development and Execution
- Onboarding
- Safety management
- Collaboration and teamwork
Certification
- Certified Pool & Spa Operator (CPO)
- Pool & Hot Tub Alliance
- 03/2024
Timeline
Operations Leader
Lifetime
06.2023 - Current
Assistant Facility Operations Lead
Lifetime Fitness
12.2022 - 06.2023
Field Technician
Coosa Riverkeeper
05.2022 - 08.2022
Kids & Aquatics Supervisor
Lifetime Fitness
06.2020 - 12.2022
High School Diploma - undefined
Centennial High School
Bachelor Of Science - Public Health
University of Alabama at Birmingham