Kelsey Kramer
Caldwell,ID
Summary
Proactive Marketing Coordinator with extensive experience in developing visually engaging marketing materials and managing social media platforms to boost engagement. Skilled in customer service, branding, and collaboration with external agencies for cohesive advertising campaigns. Bringing strong content development abilities and a detail-oriented approach to drive brand visibility and customer loyalty.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
Caldwell Night Rodeo
07.2024 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on TikTok, Facebook, and Instagram.
Social Media Manager
Subcontracted
07.2023 - 07.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
Mill 95
05.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Owner
Buckshot Brand
01.2018 - 12.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Developed creative design for print materials, brochures, banners, and signs.
- Enhanced brand visibility by designing innovative marketing materials.
Education
High School Diploma -
Parma High School
Parma01-2013
Skills
- Customer Service
- Branding
- Event Planning
- Teamwork and Collaboration
- Detail Oriented
- Content Development
Timeline
Marketing Coordinator
Caldwell Night Rodeo
07.2024 - Current
Social Media Manager
Subcontracted
07.2023 - 07.2024
Customer Service Representative
Mill 95
05.2022 - 02.2023
Business Owner
Buckshot Brand
01.2018 - 12.2021
High School Diploma -
Parma High School
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