Kelsey Laubach
Hartley
Summary
Results-driven professional experienced in retail and pharmacy operations. Known for strong decision-making and staff training abilities, contributing to enhanced customer satisfaction and operational efficiency through effective team supervision and inventory management.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hobby Lobby
Spencer, IA
10.2022 - 02.2025
- Supervised daily operations to ensure inventory accuracy and product availability.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Analyzed sales trends to optimize stock levels and inform purchasing decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Certified Pharmacy Technician
Lewis Family Drug
Sheldon, IA
08.2019 - 12.2022
- Managed medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
- Collaborated with pharmacists to streamline inventory management, minimizing waste and optimizing stock levels.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Shift Supervisor
McDonald's
Sioux City, IA
2017 - 2019
- Supervised team operations during shifts, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on customer service standards and operational protocols.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented quality control measures to enhance food safety and service efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
Certified Pharmacy Technician
Drilling Morningside Pharmacy
Sioux City, IA
01.2015 - 2018
- Educated patients on proper medication usage and potential side effects to enhance adherence.
- Conducted quality assurance checks on prescriptions to ensure precision in dosage and formulation.
- Implemented inventory tracking system, improving order fulfillment efficiency and reducing discrepancies.
- Assisted in resolving patient inquiries effectively, enhancing overall customer satisfaction scores.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated directly with doctors offices via telephone, fax and email.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Science - Medical Coding And Billing
Northwest Iowa Community College
Sheldon, IA05-2026
Associate of Science - Pharmacology
Western Iowa Tech Community College
Sioux City, IA12-2014
High School Diploma -
Newell-Fonda Community School
Newell, IA05-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Retail operations
Certification
- CPhT - Certified Pharmacy Technician
- CCA - Certified Coding Associate
Timeline
Assistant Manager
Hobby Lobby
10.2022 - 02.2025
Certified Pharmacy Technician
Lewis Family Drug
08.2019 - 12.2022
Certified Pharmacy Technician
Drilling Morningside Pharmacy
01.2015 - 2018
Shift Supervisor
McDonald's
2017 - 2019
Associate of Science - Medical Coding And Billing
Northwest Iowa Community College
Associate of Science - Pharmacology
Western Iowa Tech Community College
High School Diploma -
Newell-Fonda Community School