Kelsey Martin
San Diego,United States
Summary
Empathetic and customer-focused Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Account Manager
Interior Logic Group
02.2023 - Current
- Build and strengthen long-lasting client relationships with 50 accounts across San Diego while providing accurate price quotes and customer-centric terms.
- Educate clients on new products or services to increase customer engagement and increase sales.
- Facilitate client satisfaction and renew customer relations to drive growth, resulting in over $2 million dollars in sales by the end of 2023.
Real Estate Agent & Administrative Assistant
ENG & Willin Properties
02.2020 - 02.2023
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Cafe Manager
Associated Students CSU, Chico
03.2016 - 05.2019
- Proven verbal and written communication skills that make it easy to connect and build relationships with staff members and Cafe guests.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Sharp organization skills give me the ability to create work schedules that accommodate everyone’s needs, create and adjust budgets as necessary, and properly manage staff.
- Physical stamina necessary to work on my feet all day with ease.
Education
Bachelor of Arts - Sociology
California State University - Chico
Chico, CA05.2019
Skills
- Customer Service
- Social Media Savvy
- Purchase Agreement Writing
- Time Management
- Teamwork and Collaboration
- Performance Evaluations
- Innovative Marketing Strategist
- Comparative Market Analysis
Timeline
Account Manager
Interior Logic Group
02.2023 - Current
Real Estate Agent & Administrative Assistant
ENG & Willin Properties
02.2020 - 02.2023
Cafe Manager
Associated Students CSU, Chico
03.2016 - 05.2019
Bachelor of Arts - Sociology
California State University - Chico
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