Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Martin

Georgetown

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Larosas
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Ramp Agent

Amazon
11.2019 - 09.2022
  • Efficiently operated ground service equipment, such as tugs belt loaders, and Kloaderds to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • I was my teams PG (Process Guide) and helped my team leader get our flights loaded and sent off safely.

Education

High School Diploma -

Eastern Brown High School
Winchester, OH
05-2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Team member support
  • Guest engagement
  • Customer service
  • Multitasking and organization

Timeline

Server

Larosas
06.2021 - Current

Ramp Agent

Amazon
11.2019 - 09.2022

High School Diploma -

Eastern Brown High School

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