Kelsey Mason
Arcadia,FL
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced dental practices. Exceptional success driving financial improvements and revenue increases for large and small practices.
Overview
10
10
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental Care
02.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 12 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
EFDA
Heartland Dental Care
04.2018 - Current
- Assisted in coronal polishing.
- Applied fluoride varnish and sealants.
- administering nitrous oxide.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Verified patient insurance eligibility and benefits.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
EFDA
Dr. Luke
09.2016 - 04.2018
- Assisted in coronal polishing.
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
- Took [Number] x-rays per week.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Exposed, developed and mounted dental x-rays.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Efda
Dr Lisa Klein
12.2013 - 09.2016
- Assisted in coronal polishing.
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
- Took [Number] x-rays per week.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
Education
Associate of Science - General Studies
SCF
Venice, FL05.2011
Certificate - EFDA
Merdian
Sarasota Fl03.2010
Skills
- Policy Implementation
- New Hire Training
- Clinical Staff Management
- Can run IV and do PRP
- Able to turn on monitor N2O2
- Able to do resin, amalgams, and place stainless steel crowns
- Perio charted and can place Arestin
Timeline
Practice Manager of Operations
Heartland Dental Care
02.2022 - Current
EFDA
Heartland Dental Care
04.2018 - Current
EFDA
Dr. Luke
09.2016 - 04.2018
Efda
Dr Lisa Klein
12.2013 - 09.2016
Associate of Science - General Studies
SCF
Certificate - EFDA
Merdian
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