KELSEY MCCRAY
Big Sky,MT
Summary
Dedicated hard-working individual with 15+ years experience in the service industry, with the last four years in fine dining. Proficient knowledge in spirits, beer and wine, and food pairings. Effective multitasker who excels in a fast paced environment.
Overview
9
9
years of professional experience
Work History
Server
Horn and Cantle
11.2020 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Extensive wine knowledge with a strong ability to recommend optimal wine pairings to complement diverse dishes.
- Four years of experience serving in a fine dining restaurant.
Server
Copper Big Sky
01.2020 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Server
Whiskey Street
03.2016 - 06.2018
- Effectively manages section at one of the busiest bars in Salt Lake City
- Efficiently demonstrates product knowledge from a challenging food and beverage menu for the benefit of guest experience
- Contributes to overall success of the business with proven punctuality, reliability, and polished interpersonal skills
Skills
Friendly, hardworking, and professional
15 years of customer service in fine dining and wine bar settings
Ability to handle stress under pressure, including managing busy sections, while maintaining composure
Excellent multitasking capabilities
Strong work ethic and exceptional customer service
Sociable with ability to communicate effectively with a wide range of customers and coworker personality types
References
Chris Vanover, Manager Horn and Cantle, (801) 541-6637
Harrison Jantze, Manager Horn and Cantle, (415) 686-3215
Cezia Costales, Bar Manager Copper Big Sky, (406) 640-2095
Timeline
Server
Horn and Cantle
11.2020 - 09.2024
Server
Copper Big Sky
01.2020 - 03.2020
Server
Whiskey Street
03.2016 - 06.2018
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