Kelsey Mccullum
Woodstock,GA
Summary
Hardworking teammate, who brings top-notch abilities in reception and clerical jobs. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure receptionist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front Office Lead
Family Practice Center P.C
Alpharetta, GA
11.2021 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Service Manager
Tires Plus
Marietta, GA
09.2018 - 11.2021
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
Dental Receptionist
Kennesaw Point Dentistry
Kennesaw, GA
04.2018 - 08.2018
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Radiology -
Chattahoochee Technical College
Marietta, GA12.2025
High School Diploma -
Sprayberry High School
Marietta, GA12.2019
Skills
- Patient Admission
- epic
- Preparing Treatment Rooms
- Medication Schedules
- Medical Recordkeeping
- Reminder Calls
- Data Entry Software
- Critical Thinking
- Organization and Time Management
- HIPAA Guidelines
- Workflow Processes
- Team Goals
- Reading Comprehension
- Team Member Development
- Call Transfers
- Active Learning
- Medical Terminology Knowledge
- Teamwork and Collaboration
- Payment Scheduling and Collection
- Patient Intakes
- Problem-Solving Skills
- Calendar Management
- Client Inquiries
- Billing and Invoicing
- File Management
- Document Control
- Data Entry
- Time Management
- Administrative Duties
- Cash Handling
- Patient Care Scheduling
- Phone Inquiries
- Family Medicine
- Analytics Skills
- Patient Profiles
- Information Updates
- Patient Charting
- Insurance Verification
- Phone Call Direction
- Schedule Management
- Listening Skills
- Problem Resolution
- Check-In Management
- Medical Terminology
- prep charts
Timeline
Front Office Lead
Family Practice Center P.C
11.2021 - Current
Service Manager
Tires Plus
09.2018 - 11.2021
Dental Receptionist
Kennesaw Point Dentistry
04.2018 - 08.2018
Radiology -
Chattahoochee Technical College
High School Diploma -
Sprayberry High School