Kelsey McDonald
Albany,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Team Leader
Tractor Supply Co.
Moultrie, GA, US
01.2023 - 10.2024
- Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
- Developed strong customer relationships by maintaining a positive attitude and providing prompt service
- Demonstrated understanding of the company's mission and goals, and I mentored employees in achieving goals that were consistent with the company's core values
Receiver
Tractor Supply Co.
Moultrie, GA, US
03.2022 - 01.2023
- Double-checked the accuracy of the product load and transported it safely throughout the warehouse via forklift
- Reported inventory balances and cycle counts in the store based inventory system
- Compared shipping orders and invoices to the contents received to ensure accuracy
- Improved inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents to documentation
Administrative Assistant
Crisp County High School
Cordele, GA, US
11.2020 - 07.2021
- Used agile work methods to ensure that projects were completed quickly and successfully
- Maintained personnel records
- Inbound phone calls, mail, and faxes were managed and directed appropriately by me
- Performed a variety of office support functions as needed
- Performed general clerical tasks both independently and with supervision
Vet Technician Assistant
Katz Veterinary Services LLC
Ashburn, GA, US
10.2019 - 11.2020
- Followed all pet care instructions to the letter, including dietary requirements and medication schedules
- Answered calls to schedule appointments and to help customers with their questions and concerns
- Assisted a veterinary surgeon with surgeries and procedures on a wide range of domestic and exotic animal species
- Used Vet based computer software to input charges and medical coding
Team Member
Tractor Supply Co.
Tifton, GA, US
08.2018 - 10.2019
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Kept work areas clean, organized, and safe to promote efficiency and team safety
Education
Some college - Horticulture
Abraham Baldwin Agricultural College
Tifton, GAHigh School -
Worth County High School
Sylvester, GA01.2018
Skills
- Cash Handling
- Shipping and receiving
- Packing and scanning
- Inventory staging
- Logging paperwork
- Forklift operation
- Materials handling
- Safety standards and protocol
- Team Player
- Team management
- Coaching and mentoring
- Customer service
References
- Haley Dodson, Team Leader, Tractor Supply Co., Moultrie, GA, 2295890810
- Cynthia Dove, Assistant Store Manager, Tractor Supply Co., Tifton, GA, Moultrie, GA, 2294027392
- Kayla Ward, Receptionist/Vet Tech, Dr. Katz Veterinary LLC, 2292221020
- Jordan Yarbrough, Groomer, Dr. Katz Veterinary LLC, 2298544362
- LeAnn Valerius, Family friend
Timeline
Team Leader
Tractor Supply Co.
01.2023 - 10.2024
Receiver
Tractor Supply Co.
03.2022 - 01.2023
Administrative Assistant
Crisp County High School
11.2020 - 07.2021
Vet Technician Assistant
Katz Veterinary Services LLC
10.2019 - 11.2020
Team Member
Tractor Supply Co.
08.2018 - 10.2019
Some college - Horticulture
Abraham Baldwin Agricultural College
High School -
Worth County High School