KELSEY MILLER

• Increased business by 70% in spirits and 30% in upper-tier wines
• Client base of over 90 on-premise accounts, including but not limited to: steakhouses, high-end hotels (JW Marriott, Regency Hyatt), neighborhood bars, and downtown music venues
• Represented multiple portfolios and suppliers, including Beam (House of Suntory), Genesis Spirits, Campari, Mast Jägermiester, E&J Gallo, and Redwood Spirits
• Created, planned, and executed multiple on-premise events including happy hours, semi-annual festivals, and pop-up sponsorships
• Developed business in South Austin by creating new accounts through B2B-lead generation research
• Regular meetings with clients include capturing notes and building future plans based on previous meeting outcomes; results documented in CRM (Southern Glazer's Proof)

• Met with vendors and sponsored companies to build an event calendar for the bar/restaurant/venue
• Created and maintained project plans, schedules and budgets for Valhalla staff
• Identified budget issues and resolved discrepancies after COVID profit deficiencies
• Developed and updated project plans

Implemented Al's Sports Bar's policies and employee expectations

• Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary
• Personally planned events including UFC fight nights, musical performances, poker tournaments, and various pop-up supplier demos/happy hours
• Interviewed, trained, and maintained new employee development

• Full-time job after college, while still maintaining part-time job
• Inside sales including conducting tours, handling telephone inquiries, hosting events, and participating in external community outreach programs
• Management of all Social Media accounts
• Creation and implementing campaigns for seasonal move in specials
• Compiles weekly sales productivity reports
• Ensure smooth transition of new residents into community

• Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
• Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
• Coordinated and scheduled complex procedures
• Maintained a high level of customer service when interacting with patients over the phone or in person.