Kelsey Nickell

Develop training materials to improve product knowledge and team performance.

• Train and mentor new team members on sales strategies, customer engagement, and

de-escalation techniques.

• Analyze sales trends and collaborate with leadership to implement trainings that drive

KPI improvements, typically through employee engagement.

• Follow visual guidelines and standards for the sales floor, and that also means

following guidelines for BOH standards as well (organizing retired frames, organizing

frames alphabetically, etc)

• Maintained food and clean safety standards daily.
• Collaborated with bakers to ensure daily tasks were completed in a timely manner such as prep work.
• Pivoted into different sectors of the kitchen - floating between BOH and FOH to support day to day operations.
• Prepped syrups and assisted in making beverages.

• Led onboarding and training for new hires, ensuring a full understanding of operations.

• Created step-by step guides improve workflow and efficiency.

• Assisted in staff development by proposing new positions as this was a small business.

• Prepared coffee beverages and small plates in a fast past environment.

Develop training materials to improve product knowledge and team performance.

• Train and mentor new team members on sales strategies, customer engagement, and

de-escalation techniques.

• Analyze sales trends and collaborate with leadership to implement trainings that drive

KPI improvements, typically through employee engagement.

• Follow visual guidelines and standards for the sales floor, and that also means

following guidelines for BOH standards as well (organizing retired frames, organizing

frames alphabetically, etc)