Kelsey Penny
West Palm Beach,FL
Summary
Im equipped with strong positive personality, I am skilled with problem-solving abilities, willingness to learn, and excellent communication skills. Always excited and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Food and Nutrition Supervisor
Morrison Healthcare
West Palm Beach, FL
03.2025 - Current
- Oversee implementation of food safety protocols, ensuring compliance with health regulations.
- Maintain food at proper operating temperatures, while training team members in food safety and documented required temperatures.
- Handle patient complaints professionally, resolving issues promptly to ensure continued satisfaction.
- Manage food inventory efficiently, reducing waste and maintaining optimal stock levels.
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Enhance customer satisfaction by ensuring timely meal preparation and delivery.
- Collaborate with dietitians to create balanced meals suitable for patients with specific health conditions.
- Maintain a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Evaluate employee performance regularly, providing constructive feedback for ongoing improvement efforts.
Customer service/Medical Billing Representative
NYU Langone Health
Boynton Beach, FL
01.2023 - 02.2025
- Responsible for taking inbound and outbound calls to provide exceptional billing assistance, answering questions regarding medical services.
- Review claims denied for coding errors, bundling, medical necessity, and/or other related reasons. Correct coding errors, drafts appeal letters based on physician documentation and coding guidelines, submit supplemental claim information to insurance companies and follow-up on appeals as necessary.
- Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed.
- Adhere to general practice and FGP guidelines on compliance issues and patient confidentiality.
- Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume.
Dispatcher/Billing Supervisor
Comcast X-Finity
03.2018 - 12.2022
- Coordinated daily schedules for technicians, optimizing service delivery and minimizing delays.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Sales Associate Customer Representative
Brandsmart USA
12.2016 - 02.2018
- Exceeded sales targets through effective product knowledge and customer engagement.
- Trained new associates on sales techniques and inventory management systems.
- Led in-store events that increased foot traffic and generated additional revenue streams.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Riviera Beach Preparatory And Achievement Academy
West Palm Beach, FL05-2015
Skills
- Scheduling staff
- Meal preparation
- Sanitation procedures
- Food presentation
- Problem-solving abilities
- Excellent communication
- Food safety management
Timeline
Food and Nutrition Supervisor
Morrison Healthcare
03.2025 - Current
Customer service/Medical Billing Representative
NYU Langone Health
01.2023 - 02.2025
Dispatcher/Billing Supervisor
Comcast X-Finity
03.2018 - 12.2022
Sales Associate Customer Representative
Brandsmart USA
12.2016 - 02.2018
High School Diploma -
Riviera Beach Preparatory And Achievement Academy