Kelsey Richter
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Papersource
Pikesville, MD
04.2022 - Current
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store three days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Cashier
American Eagle
10.2020 - 08.2021
- Engaged with customers while completing cash register transactions
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Approached and solved problems with initiative and sound judgment
- Assembled online order pickups and loaded purchases in vehicles
- Assisted with price markdowns and merchandise changes on shelves
- Promoted loyalty programs and store cards
- Provided information to customers on products or services.
Team Member
Chick-Fil-A
10.2018 - 08.2020
- Restocked supplies to keep teams productive
- Supported fellow team members with regular tasks and activities
- Completed numerous orders and projects per shift with high accuracy
- Worked within safety protocols, company policies, and OSHA regulations
- Managed housekeeping requirements, organized storeroom, and baled cardboard
- Front line and Drive-Thru cashier
- Customer service
- Trained new employees.
Education
Bachelors of Science - Psychology And Criminal Justice
Towson University
Towson, Maryland05.2024
Skills
- Customer Service Management
- Resource Management
- Workplace Safety
- Training and Mentoring
- Safety Enforcement
- Fundraising organization
- Conflict Resolution
- Delegation
- Excellent Oral and Written Communication Skills
Timeline
Sales Lead Keyholder
Papersource
04.2022 - Current
Cashier
American Eagle
10.2020 - 08.2021
Team Member
Chick-Fil-A
10.2018 - 08.2020
Bachelors of Science - Psychology And Criminal Justice
Towson University