Kelsey Riffe
Elizabethtown,KY
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR
West Point Bank
02.2024 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved client issues through effective communication and problem-solving techniques.
- Educated customers on bank products and services to enhance their experience.
- Handled customer complaints and escalated complex issues to management as needed.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Loan Processor
West Point Bank
01.2020 - 02.2024
- Facilitates communication with loan applicants and loan officers to optimize process and maintain updated information.
- Sets up and completes loan packages.
- Utilizes loan origination software to process and track loan information.
- Collaborates with loan officers to manage the loan closing process.
- Reviews and validates details of loan closing documentation.
- Works with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Sets up, stores, and updates customer files, department records, and paper work.
Head Hostess
Texas Roadhouse
01.2018 - 01.2020
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School -
CENTRAL HARDIN HIGH SCHOOL
Elizabethtown, KYSkills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Data Entry
- Staff Training
- Customer Service
- Mortgage Banking & Analysis
- Microsoft Excel
- Microsoft Word
- Customer relationship management
- Problem solving
Certification
Work Ethic Certification
Timeline
CSR
West Point Bank
02.2024 - Current
Loan Processor
West Point Bank
01.2020 - 02.2024
Head Hostess
Texas Roadhouse
01.2018 - 01.2020
High School -
CENTRAL HARDIN HIGH SCHOOL