KELSEY RIVAS
Warwick,RI
Overview
9
9
years of professional experience
Work History
Flight Attendant
Breeze Airways
08.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Welcomed passengers aboard and provided overview of safety procedures.
Server/ Bartender
HONOR BAR HILLSTONE RESTAURANT GROUP
08.2019 - 11.2022
- Served food and beverages promptly and graciously with focused attention to our guests needs
- Cultivated warm relationships with regular guests
- Communication, circulation, and consolidation were the three tools I needed to do this job well
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Dune
01.2019 - 11.2019
- Used POS system to accurately enter orders and process payments
- Operated espresso machines and coffee brewers to create beverages
- Cleaned counters, machines, utensils, and seating areas daily
- Recommended products based on solid understanding of individual customer needs and preferences.
SHIFT LEAD
Sidecar Doughnuts & Coffee
01.2017 - 10.2018
- We always wanted to make sure our guests were receiving the best high quality doughnuts
- Helped store management meet standards of service and quality in daily operations
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Trained and mentored new employees to maximize team performance.
Assistant
CastleRock Design
01.2015 - 08.2015
- Performed wide-ranging administrative, financial and service-related functions
- Answered incoming phone calls to process requests, and transfer calls
- Greeted guests in with friendliness and professionalism.
Timeline
Flight Attendant
Breeze Airways
08.2023 - Current
Server/ Bartender
HONOR BAR HILLSTONE RESTAURANT GROUP
08.2019 - 11.2022
Barista
Dune
01.2019 - 11.2019
SHIFT LEAD
Sidecar Doughnuts & Coffee
01.2017 - 10.2018
Assistant
CastleRock Design
01.2015 - 08.2015